Guided by the six foundational steps of the business process life cycle—create, design, model, execute, monitor, and optimize—you’ll learn to harness and elevate the quality and consistency of your services. With insights into process improvement methodologies like Lean and Six Sigma, your business will be equipped to deliver unparalleled customer satisfaction. Tailored to maximize the potential of Caribbean businesses, this learning experience can be combined with our eLearning modules for an enriched understanding, paving the way for a resilient and thriving business landscape.