The Guest Relations eLearning module includes the skills and knowledge required to observe property policies and procedures, inform guests about property amenities and nearby attractions, explain features of guest rooms, properly address guest concerns and complaints, source items for guests, provide turndown service and assist with room transfers, and accommodate guest allergies and environmental sensitivities. Learners who complete the module will be confident in delivering exceptional service to property guests.
Housekeeping Room Attendant: Guest Relations is one part of the Housekeeping Room Attendant – Emerit eLearning course.
By purchasing this course, you consent to having your first and last name shared with our partner Emerit (Tourism HR Canada).
