Participants will explore techniques for framing discussions, choosing optimal settings for their objectives, and ensuring a safe space for dialogue. These skills are integral to resolving conflicts effectively and fostering harmonious workplace relationships. The comprehensive courseware can be fully customized, providing all the necessary tools for delivering an impactful and engaging learning experience. To cater to diverse learning preferences, this course is perfectly suited to be part of a blended learning strategy, reaching those who prefer studying on their mobile devices.