Critical Elements of Service

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USD $29.00

This course is all about the critical elements of customer service: a customer service focus that is defined within, and given life by, your organization. In order to be successful, this focus must be reinforced every day, measured, and improved upon.

Today, customers expect more from companies than ever before. This course is designed around six critical elements of customer service that create a unique experience for the people purchasing your products.

Crisis Management

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Facilitation Skills

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Research Skills

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The Caribbean Tourism Institute is an open online educational institution designed for the purpose of ensuring that all those who work in the Caribbean’s tourism and hospitality sector have affordable access to training opportunities. The Caribbean Tourism Institute offers wide range of essential skills covering topics such as human resources, food and beverage, business, leadership, management, service and much more.