This enlightening session, brought to you by the Caribbean Tourism Institute, empowers supervisors with strategies to transform challenging situations into fruitful learning opportunities. While tailored for managerial roles, the insights are beneficial in various contexts where dealing with difficult personalities is necessary. During our session, you will explore how personal attitudes and actions shape relationships, master effective techniques for handling tough interactions, and learn strategies for managing anger in yourself and others. With these skills in your arsenal, you can maintain a positive environment and smooth out complex situations. Embark on this journey and enrich your conflict resolution abilities in the captivating Caribbean setting, making your experiences as vibrant and harmonious as the islands themselves!