The Administrative Procedures eLearning module includes the skills and knowledge required to follow shift change procedures, handle room keys or cards, receive deliveries, and manage portable communication devices. Learners who complete the module will be able to follow various property administrative procedures. Front Desk Agent: Administrative Procedures is one part of the Front Desk Agent – Emerit eLearning course. By purchasing this course, you consent to having your first and last name shared with our partner Emerit (Tourism HR Canada).