The Orientation eLearning module includes the skills and knowledge required to understand the core responsibilities of a front desk agent, identify types of hospitality properties and their different departments, understand staff policies and guest policies, and understand the effect of legislation on a front desk agent’s work. Learners who complete the module will be confident in their role as part of a hospitality property team, and their role as a front desk agent. Front Desk Agent: Orientation is one part of the Front Desk Agent – Emerit eLearning course. By purchasing this course, you consent to having your first and last name shared with our partner Emerit (Tourism HR Canada).