Throughout this enriching experience, participants will have the chance to dive deep into their leadership roles, exploring the unique responsibilities and challenges they face. Drawing from their personal experiences, they will engage in dynamic discussions about the skills and techniques that lead to rewarding outcomes. Through this course, you will discover how to: – Forge strong connections between outstanding customer service and your business practices. – Cultivate the essential skills needed to excel as a customer-focused manager in the Caribbean context. – Understand the key motivators for employee engagement and satisfaction. – Identify your customer base and comprehend what they truly value. – Develop strategies that lead to genuinely engaged employees and delighted customers across your business units. Join us at the Caribbean Tourism Institute, where we blend local insights with global best practices to transform your approach to customer service.