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Customer Service Management Skills

Elements of Customer Service

USD $29.00

In this course, you will learn about the six critical elements of customer service. You will also learn about Paul Hersey and Ken Blanchard’s Situational Leadership II(r) model, servant leadership, and the five practices in James Kouzes and Barry Posner’s “The Leadership Challenge.”

SKU: 1072026 Categories: , , , , , , , , ,

Like all business values, a customer service focus must be demonstrated from the top down. Customer service leaders have a responsibility to demonstrate good leadership practices as well as good customer service practices. This course will share several leadership models that you can use to successfully lead a customer service team.

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The Caribbean Tourism Institute is an open online educational institution designed for the purpose of ensuring that all those who work in the Caribbean’s tourism and hospitality sector have affordable access to training opportunities. The Caribbean Tourism Institute offers wide range of essential skills covering topics such as human resources, food and beverage, business, leadership, management, service and much more.