Front Desk Agent eLearning from Emerit delivers the skills and knowledge needed to be an effective front desk agent in the Canadian tourism sector. Learning content is based on the Front Desk Agent National Occupational Standards, which are developed in consultation with industry experts and practitioners and cover all aspects of working as a professional in the occupation. Emerit Front Desk Agent eLearning is divided into ten modules, covering professionalism, safety and security, guest services, reservations, arrivals and departures, and financial transactions. Learners can explore all modules in sequence, or choose modules that cover areas where their skills and knowledge may need improvement. Modules include:

• Orientation
• Guest Services
• Sales
• Reservations
• Arrivals
• Departures
• Administrative Procedures
• Financial Transactions
• Security
• Safety

Related micro-learning modules:

• Vocabulary Builder: Arrivals & Departures
• Vocabulary Builder: Reservations

Along with the Front Desk Agent National Occupational Standards, Emerit Front Desk Agent eLearning can be used as a resource for professional development and to prepare for a career in the occupation.